IT Help Desk Analyst
Amberwell Health Hiawatha Amberwell Health Hiawatha Hiawatha, KS Hiawatha, KS Full-time Full-time Estimated:
$41.
2K - $52.
2K a year Estimated:
$41.
2K - $52.
2K a year Provides technical support to end users.
Installs and maintains the organizations client hardware and software.
Troubleshoot problems and resolve them in a timely manner.
Approach each help desk call in a professional manner, building relationships that promote information sharing rather than mutual frustration.
Use communication skills to pull enough information from end users to determine specifically what's wrong and to explain what's needed or how to use systems in nontechnical terms.
Education High School or GED Experience 3-5 years Skills Organizational Verbal Interpersonal Customer Relations Analytical Grammar/Spelling Read/Comprehend written instructions Follow verbal instructions Computer Clerical Mental and Emotional Requirements Manage stress appropriately Make decisions under pressure Manage anger/fear/hostility/violence of others appropriately Handle multiple priorities Work alone Working Conditions Exposure to potential electric shock CRT (computer) monitor Physical Requirements Sedentary work- Prolonged periods of sitting and exert up to 10 lbs.
of force occasionally.
Stand for 1 hour per day Sit for 6-7 hours per day Walk for 1 hour per day Perform repetitive tasks/motions Distinguish colors Hear alarms/telephone/tape recorder/normal speaking voice Have good manual dexterity Have good eye/hand/foot coordination Have clarity of vision:
Mid (>20=-.
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
2K - $52.
2K a year Estimated:
$41.
2K - $52.
2K a year Provides technical support to end users.
Installs and maintains the organizations client hardware and software.
Troubleshoot problems and resolve them in a timely manner.
Approach each help desk call in a professional manner, building relationships that promote information sharing rather than mutual frustration.
Use communication skills to pull enough information from end users to determine specifically what's wrong and to explain what's needed or how to use systems in nontechnical terms.
Education High School or GED Experience 3-5 years Skills Organizational Verbal Interpersonal Customer Relations Analytical Grammar/Spelling Read/Comprehend written instructions Follow verbal instructions Computer Clerical Mental and Emotional Requirements Manage stress appropriately Make decisions under pressure Manage anger/fear/hostility/violence of others appropriately Handle multiple priorities Work alone Working Conditions Exposure to potential electric shock CRT (computer) monitor Physical Requirements Sedentary work- Prolonged periods of sitting and exert up to 10 lbs.
of force occasionally.
Stand for 1 hour per day Sit for 6-7 hours per day Walk for 1 hour per day Perform repetitive tasks/motions Distinguish colors Hear alarms/telephone/tape recorder/normal speaking voice Have good manual dexterity Have good eye/hand/foot coordination Have clarity of vision:
Mid (>20=-.
Estimated Salary: $20 to $28 per hour based on qualifications.
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